WHO DO WE DELIVER TO?
We currently ship in the Philippines. If you prefer to ship it internationally, please send us an email at firstname.lastname@example.org.
Within Metro Manila, we deliver your items within the approximate 1-2 days.
In provincial areas, please allow 3-7 days for the receipt of your orders.
Items may be returned for a full refund or exchange within 7 days from the date an order was received. Customers are required to send items back to us at their own cost via any courier if they do not suit their requirements and this will also include items that do not fit, not suitable, wrong item selected, incorrect sizing, not same as on the website.
If an exchange is requested we will send the exchange item free of charge. Our returns team will process all items returned for exchange accordingly. If the exchange item requested is no longer available at the time of processing and no alternatives are provided, an automated refund will be applied.
We strongly advise that customers inspect their order upon receipt of the parcel for any manufacturers defects that could have possible been missed throughout the checking process. We have a dedicated control team, however, in some circumstances these errors can sometimes be missed, so it is highly advisable to apply checks before using a purchased item.
All items sent back to us via post must be within the 7 days policy and can be sent to:
Attention to: Christine C. Burgos
Brgy. Tunasan, Muntinlupa City
UNDELIVERED PARCELS RETURNED:
Providing that the recipient’s order has been registered as delivered by the courier company and providing that the customer has provided the correct delivery address, if the customer does not receive an order within the first seven days from the delivery date stated by the couriers, we can raise an investigation in our aim to recover the parcel. Please be advised it is a compulsory condition to report non-delivery cases within 10 calendar days from the delivery date stated by the courier company to initiate a claim with the courier company. Under no circumstance can we declare a parcel as lost until a full investigation with the warehouse/courier company/returns department has taken place.